Política de reembolso
Refund & Return Policy
At Mauna Vibes, we prioritize your satisfaction and strive to deliver high-quality products that resonate with your spiritual journey. By purchasing from our store, you agree to the following terms:
1. No Returns or Exchanges
All sales are final. We do not accept returns or exchanges unless the product arrives damaged or defective.
2. Damaged or Defective Products
If your order arrives damaged or defective, you must notify us within 7 calendar days of receiving your item. To qualify for a return or replacement, please provide:
- A clear photo of the damaged item.
- Proof of purchase, including your order number.
3. Return Process for Damaged Items
- Once your return request is approved, we will provide instructions on how to return the product.
- The item must be returned in its original packaging and condition.
- Return shipping costs are the responsibility of the customer unless otherwise stated.
4. Refunds for Approved Returns
Refunds will only be issued for approved claims of damaged or defective items. Once the item is received and inspected, a refund will be processed within 5-7 business days and credited to your original payment method.
5. Accuracy of Order Details
- Please ensure you select the correct size, color, and customization options before completing your purchase.
- Mauna Vibes is not responsible for errors made by the customer during the ordering process, including incorrect size, color, or product selection.
6. Natural Variations Disclaimer
Our products, especially those crafted with natural gemstones and handmade elements, may have slight variations in color, size, and texture. These variations are not considered defects and are part of the unique beauty of each piece.
7. Disclaimers and Limitations
- Mauna Vibes is not responsible for damages caused by improper use, handling, or care of the product after delivery.
- Refunds or returns for subjective dissatisfaction (e.g., "change of mind") are not permitted.